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❓ Frequently Asked Questions

Quick answers to the most common questions about Aicser Platform.

Can't find what you're looking for? Check our GitHub Discussions or contact support.

🚀 Getting Started​

Q: How quickly can I get Aicser running?​

A: With Docker, you can have Aicser running in 5 minutes:

git clone https://github.com/aicser-platform/aicser-world
cd aicser-world
docker-compose up -d

Then visit http://localhost:3000 to start using it.

Q: What are the system requirements?​

A: Minimum: 2 CPU cores, 4GB RAM, 20GB storage. Recommended: 4+ CPU cores, 8GB+ RAM, 100GB+ storage. Aicser runs on Linux, macOS, and Windows.

Q: Do I need to be technical to use Aicser?​

A: No! Aicser is designed for everyone. The natural language interface means you can ask questions like "Show me sales by month" without any technical knowledge.

Q: What data formats does Aicser support?​

A: Aicser supports CSV, Excel (.xlsx, .xls), JSON, and direct database connections (PostgreSQL, MySQL, SQL Server, etc.).

🤖 AI & Analytics​

Q: How does the AI understand my questions?​

A: Aicser uses advanced natural language processing (NLP) to understand your intent, context, and data structure. It automatically converts questions like "Show me top products by revenue" into optimized database queries.

Q: Which AI models does Aicser use?​

A: Aicser supports multiple AI providers:

  • OpenAI GPT-4.1-mini (default)
  • Google Gemini 2.5
  • Azure OpenAI
  • Local models (self-hosted)

Q: Can I train the AI on my specific domain?​

A: Yes! Aicser supports custom AI model training for domain-specific terminology, business rules, and industry knowledge. Contact us for enterprise customization.

Q: How accurate are the AI-generated insights?​

A: Aicser achieves 98%+ accuracy through:

  • Multi-model validation
  • Business context understanding
  • Automated quality checks
  • Human-in-the-loop review options

📊 Charts & Visualizations​

Q: What chart types does Aicser support?​

A: Aicser supports 20+ chart types including:

  • Basic: Line, bar, pie, scatter plots
  • Advanced: Heatmaps, treemaps, radar charts
  • Interactive: 3D visualizations, drill-downs
  • Custom: Domain-specific visualizations

Q: Can I customize the appearance of charts?​

A: Absolutely! Customize colors, fonts, layouts, annotations, and branding. Aicser provides professional templates and custom design options.

Q: How do I export charts for presentations?​

A: Export in multiple formats:

  • Images: PNG, JPEG (high-resolution)
  • Documents: PDF reports
  • Data: CSV, Excel for further analysis
  • Interactive: HTML for web embedding

Q: Can I create dashboards with multiple charts?​

A: Yes! Aicser supports multi-chart dashboards with:

  • Real-time updates
  • Interactive filtering
  • Responsive layouts
  • Mobile optimization

🔐 Authentication & Security​

Q: Is Aicser secure for enterprise use?​

A: Absolutely! Aicser provides enterprise-grade security:

  • Authentication: JWT, OAuth, SAML, SSO
  • Authorization: Role-based access control (RBAC)
  • Encryption: Data at-rest and in-transit
  • Compliance: SOC 2, GDPR, HIPAA ready

Q: Can I integrate with my existing SSO system?​

A: Yes! Aicser supports:

  • SAML 2.0 for enterprise SSO
  • OAuth 2.0 for modern authentication
  • LDAP/Active Directory integration
  • Custom authentication providers

Q: How does Aicser handle data privacy?​

A: Aicser is privacy-first:

  • Self-hosted option for full data control
  • No data sent to external services (optional)
  • GDPR compliance with data export/deletion
  • Audit logging for compliance tracking

🏠 Self-Hosting & Deployment​

Q: Can I self-host Aicser?​

A: Yes! Aicser is open-source and designed for self-hosting:

  • Docker: Simple containerized deployment
  • Kubernetes: Production-scale orchestration
  • Cloud: AWS, Azure, GCP deployment guides
  • On-premises: Traditional server deployment

Q: What databases does Aicser support?​

A: Aicser supports multiple databases:

  • Primary: PostgreSQL (recommended)
  • Alternative: MySQL, SQL Server
  • NoSQL: MongoDB, Redis (caching)
  • Cloud: Amazon RDS, Azure SQL, Google Cloud SQL

Q: How do I scale Aicser for my team?​

A: Scale Aicser with:

  • Horizontal scaling: Multiple server instances
  • Load balancing: Nginx, HAProxy
  • Caching: Redis, Memcached
  • CDN: Static asset optimization

Q: What's the performance like with large datasets?​

A: Aicser handles millions of records efficiently:

  • Query optimization: AI-powered query planning
  • Caching: Intelligent result caching
  • Parallel processing: Multi-threaded analysis
  • Database optimization: Index optimization, query tuning

💼 Enterprise Features​

Q: What's the difference between open source and enterprise?​

A: Open Source (MIT License):

  • Core AI analytics engine
  • Basic authentication
  • Community support

Enterprise (Commercial License):

  • Advanced collaboration features
  • Enterprise SSO and RBAC
  • Advanced AI models
  • Professional support and SLA

Q: Can I evaluate enterprise features?​

A: Yes! Enterprise features are available for 30-day evaluation:

  • Full feature access
  • Sample data included
  • Technical support
  • No credit card required

Q: What compliance certifications does Aicser have?​

A: Aicser provides:

  • SOC 2 Type II compliance
  • GDPR data protection
  • HIPAA healthcare compliance
  • ISO 27001 security standards

Q: Do you provide professional services?​

A: Yes! We offer:

  • Implementation consulting
  • Custom development
  • Training and certification
  • 24/7 support with SLA

🔌 API & Integration​

Q: Does Aicser provide APIs?​

A: Yes! Aicser offers comprehensive APIs:

  • REST API: Full platform functionality
  • GraphQL: Flexible data queries
  • Webhooks: Real-time notifications
  • SDKs: Python, JavaScript, Java

Q: Can I integrate Aicser with my existing BI tools?​

A: Absolutely! Aicser integrates with:

  • Tableau: Data source integration
  • Power BI: Custom connectors
  • Looker: API integration
  • Custom tools: REST API access

Q: How do I embed Aicser charts in my application?​

A: Embed charts easily:

<iframe src="https://your-aicser-instance.com/embed/chart/123" 
        width="800" height="600"></iframe>

Or use the JavaScript SDK for full control.

🌍 Community & Support​

Q: How can I contribute to Aicser?​

A: Join our community:

  • GitHub: Code contributions, bug reports
  • Discussions: Feature requests, questions
  • Documentation: Help improve docs
  • Ambassador Program: Community leadership

Q: What support options are available?​

A: Multiple support levels:

  • Community: GitHub Discussions, Discord
  • Documentation: Comprehensive guides
  • Enterprise: Professional support with SLA
  • Training: Workshops and certification

Q: How often do you release updates?​

A: Aicser follows a monthly release cycle:

  • Patch releases: Weekly bug fixes
  • Feature releases: Monthly new features
  • Major releases: Quarterly major updates
  • LTS versions: Long-term support releases

Q: Can I get help with custom development?​

A: Yes! We provide:

  • Custom development services
  • Architecture consulting
  • Performance optimization
  • Integration assistance

💰 Pricing & Licensing​

Q: How much does Aicser cost?​

A: Open source core is completely free! Enterprise features have flexible pricing:

  • Starter: $99/month (up to 10 users)
  • Professional: $299/month (up to 50 users)
  • Enterprise: Custom pricing (unlimited users)
  • Self-hosted: One-time license fee

Q: What's included in the free version?​

A: Free version includes:

  • Full AI analytics engine
  • Unlimited charts and dashboards
  • Basic authentication
  • Community support
  • Self-hosting capability

Q: Do you offer discounts for nonprofits/education?​

A: Yes! We provide:

  • Educational discounts: 50% off for schools/universities
  • Nonprofit pricing: Special rates for registered nonprofits
  • Open source projects: Free enterprise licenses
  • Startup programs: Discounted pricing for early-stage companies

🐛 Troubleshooting​

Q: My charts aren't generating - what should I check?​

A: Common issues and solutions:

  1. AI service: Check if AI models are configured
  2. Data format: Verify CSV/Excel structure
  3. Permissions: Check file upload permissions
  4. Logs: Review service logs for errors

Q: Performance is slow with large datasets​

A: Optimize performance:

  1. Database indexing: Add proper database indexes
  2. Caching: Enable Redis caching
  3. Query optimization: Use AI-suggested optimizations
  4. Hardware: Increase CPU/RAM allocation

Q: Can't connect to external databases​

A: Check connectivity:

  1. Network: Verify firewall and network access
  2. Credentials: Check database username/password
  3. SSL: Verify SSL certificate requirements
  4. Ports: Ensure correct database ports are open

🆘 Still Need Help?​

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